Deposit and Cancellation policy

At Richmond Dental Centre, every appointment is reserved exclusively for You. To ensure the smooth running of our schedule and fairness to all patients, we require a deposit to secure Your booking online.

Deposits

• An £85 deposit is required for standard dental appointments and consultations.

• All deposits are redeemable against Your treatment.

Please note:

• Deposits are non-refundable if You fail to attend Your appointment or choose not to go ahead with treatment for personal reasons.

• If at least 48 hours’ notice is provided, Your deposit can be held on Your account and used for a future booking.

• Deposits and payments cannot be transferred to another person’s account under any circumstances.

• If You fail to attend and wish to rebook, an additional deposit will be required.

Cancellations, Missed Appointments, and Late Notice

We kindly ask for a minimum of 48 hours’ notice to cancel or reschedule any appointment.

• Cancellations or reschedules made with less than 48 hours’ notice will result in a £85 fee or forfeiture of Your deposit.

• If you do not attend Your appointment, a £85 fee will apply.

How to Contact Us

Cancellations and rescheduling can be made by:

• Calling the clinic during our office hours.

• Or emailing us at in**@*********************co.uk

Out-of-hours messages are not accepted, and appointments cannot be rescheduled online within the 48-hour notice period.

We truly appreciate Your understanding and cooperation — this policy allows us to provide the highest quality care and to respect everyone’s valuable time.